Loading...
79 Stockport Road, Ashton-under-Lyne OL7 0LQ
Mon - Fri : 09:00 AM - 06:00 PM

1. Introduction

These Terms and Conditions (“Terms”) govern the use of travel services, ticketing, and holiday packages provided by Tawaaf Travel LTD. By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must refrain from using our services.

2. Scope of Services

We provide travel-related services including, but not limited to:

Tours and activities These services are subject to availability and our contractual agreements with third-party service providers such as airlines, hotels, and tour operators.

3. Bookings and Reservations

Confirmation: All bookings are subject to availability. A booking is confirmed only upon receipt of full payment or deposit as specified at the time of booking.

Accuracy of Information: You are responsible for ensuring that all details provided at the time of booking (including, but not limited to, names, dates, and travel destinations) are accurate. Any errors in the booking may result in additional charges or cancellations. Payment: Payment must be made in full by the specified date, failing which the booking may be canceled.

Documentation: You are responsible for obtaining all necessary travel documents such as valid passports, visas, and travel insurance.

4. Pricing

Price Fluctuations: Prices are subject to change based on currency fluctuations, fuel surcharges, or changes imposed by suppliers (airlines, hotels, etc.). We will notify you of any significant changes before your booking is confirmed.

Taxes and Fees: Prices quoted exclude any applicable taxes, service charges, or additional fees unless otherwise stated. You are responsible for paying any additional costs.

Discounts: Any promotional offers or discounts are subject to their respective terms and may be withdrawn at our discretion.

5. Cancellations and Refunds

Cancellation by You: Cancellations must be made in writing. Refunds, if applicable, are subject to the cancellation policy of the relevant service provider (airlines, hotels, etc.) and our administrative fees. Refunds may take up to 30 days to process. Cancellation by Us: We reserve the right to cancel or modify bookings due to unforeseen circumstances (such as natural disasters, political unrest, or changes in supplier availability). In such cases, we will offer alternative arrangements or full refunds.

Non-Refundable Services: Certain services, such as special promotions, non-refundable fares, or last-minute bookings, may be non-refundable. You will be informed of such conditions at the time of booking.

6. Changes to Bookings

By You: Any changes to your booking (dates, names, destinations) are subject to availability and the terms set by third-party service providers. Change fees may apply.

By Us: In rare cases, we may need to make changes to your itinerary. We will notify you promptly and offer alternative arrangements where possible. If you do not accept the changes, you may be entitled to a refund, subject to the supplier’s policies

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover unexpected events such as trip cancellations, medical emergencies, and lost luggage. We are not responsible for any losses, damages, or delays caused by circumstances beyond our control, such as weather conditions or strikes.

8. Liability

Third-Party Services: We act only as an agent in arranging travel services and do not own or operate any third-party suppliers (such as airlines, hotels, or transport providers). Therefore, we are not liable for any injuries, damages, or losses caused by third-party providers.

Force Majeure: We are not responsible for any loss or damage resulting from events beyond our control, including but not limited to natural disasters, government actions, or strikes. Limitation of Liability: Our liability is limited to the value of the services purchased. We are not liable for indirect or consequential damages.

9. Travel Requirements

Passports and Visas: It is your responsibility to ensure that all travel documents, such as passports and visas, are valid and comply with the requirements of the destination country.

Health and Vaccinations: You are responsible for ensuring compliance with any health regulations (such as vaccinations) required by your travel destination. We recommend consulting your healthcare provider or relevant authorities before traveling.

10. Baggage

Baggage allowances are determined by the airline or transport provider. We are not responsible for any loss, damage, or delays to your luggage. We advise you to purchase additional baggage insurance where applicable.

11. Special Requests

Any special requests (such as dietary preferences, room preferences, or assistance for persons with disabilities) must be communicated at the time of booking. We will endeavor to accommodate your requests but cannot guarantee that they will be fulfilled.

12. Conduct and Behavior

Compliance: You are responsible for complying with the rules and regulations of the country you are visiting, as well as those of the airlines, hotels, and other service providers.

Conduct: We reserve the right to refuse service or cancel bookings for any individual who engages in illegal, disruptive, or disrespectful behavior.

13. Intellectual Property

All content on our website and marketing materials, including logos, text, graphics, and images, is the property of [Your Company Name] and protected by intellectual property laws. Unauthorized use of this content is prohibited.

14. Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Jurisdiction.

16. Changes to Terms and Conditions

We reserve the right to amend these Terms at any time without prior notice. Any changes will be posted on our website and will become effective upon posting.

1